Privacy Notice

Privacy Notice


Privacy Policy

Your rights, your information and how we use it

McKenzies is committed to protecting your personal information.

Our Privacy Policy contains important information about what personal details we collect; what we do with that information; who we may share it with and why; and your choices and rights when it comes to the personal information you have given us.

We may need to make changes to our Privacy Policy, to ensure we meet legal and regulatory obligations. If there are important changes such as changes to where your personal data will be processed; we will contact you to let you know.

This version of our Privacy Policy was last updated 29th April 2021.

Who we are

We are McKenzies Solicitors, a partnership regulated by the Solicitors Regulatory Authority.

This Privacy Policy applies to McKenzies Solicitors and all of its branch offices.

How to contact us

If you have any questions about our Privacy Policy or the information we collect or use about you, please contact :

The Partners


Information we collect and use

Information we collect includes the following :

  • Information about who you are e.g. your name, date of birth and contact details, known as basic information
  • Information connected to the service you have requested
  • Information about your contact with us e.g. meetings, phone calls, emails / letters
  • Information classified as ‘sensitive’ personal information e.g. relating to your health, marital or civil partnership status. This information will only be collected and used where it’s needed to provide the service you have requested or to comply with our legal obligations
  • Information you may provide us about other people e.g. joint applicants, dependents, respondents etc
  • Information on children e.g. where a child is the subject of a matter. In these cases, we will collect and use only the information required to identify the child (such as their name, age, gender)

Where we collect your information

We may collect your personal information directly from you, from a variety of sources, including:

  • phone conversations with us
  • emails or letters you send to us
  • meetings with one of our solicitors
  • client feedback questionnaires to help us understand you better and improve our services
  • our online services, such as an online enquiry form from our website

Our Lawful Basis for processing your personal data

The General Data Protection Regulation (GDPR) requires us to declare on which lawful basis we collect and process your information.  We operate on the basis of legitimate interest when communicating with you, and processing your data.  We operate on the basis of legal obligation when storing and retaining your data in order to comply with our professional obligations.

Our use of that information is subject to your instructions, current data protection regulations and our duty of confidentiality.

What we collect and use your information for

We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so.

We use the information you provide primarily for the provision of legal services to you and for related purposes, including:

  • Updating and enhancing our records
  • Analysis to help us manage our practice
  • Legal and regulatory requirements
  • In case you require access to information from your file at a later date
  • In order to check for a potential conflict when opening another client matter

If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our services.

Who we may share your information with

We may share your information with third parties during the course of acting for you. These third parties include:

  • Barristers instructed to act for you
  • Experts required in the preparation of your case
  • Your bank, mortgage company, agent in your transaction
  • Our regulators and Supervisory Authority e.g. the Solicitors Regulatory Authority, the Legal Aid Agency, the Information Commissioner’s Office for the UK (the ICO)
  • Law enforcement, credit and identity check agencies for the prevention and detection of crime
  • HM Revenue & Customs

Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure.

We will never sell your details to someone else or pass on any of your data to third parties not related to your instructions.

Where your information is processed

Your information is processed in the UK and European Economic Area (EEA).

How we protect your information

We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.

Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and must undertake annual training on this.

Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.

How long we keep your information

We will keep your personal information only where it is necessary to provide you with our services while you are a client.

We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.

For example, we will usually store your file for six years after we close your file, in line with best practice guidance from the SRA, after which time it will be destroyed.

Your individual rights

You have several rights in relation to how McKenzies uses your information. They are:

Right to be informed

You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with – we do this in our Privacy Policy and privacy notices. 

Right of access

You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, including how that information is stored, you may make a data subject access request (DSAR). We are obliged to respond to your request within 30 days and will not charge you for your initial request.

Right to request that your personal information be rectified

If your personal information is inaccurate or incomplete, you can request that it is corrected.

Right to request erasure

You can ask for your information to be deleted or removed if there is not a compelling reason for McKenzies to continue to have it.  If we are unable to erase all of your personal data (e.g. where we have a legal or a regulatory obligation to keep it) we will minimise the data, where possible.

Right to restrict processing

You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.

Right to data portability

You can ask for a copy of your personal information for your own purposes to use across different services.  In certain circumstances, you may move, copy or transfer the personal information we hold to another company in a safe and secure way. For example, changing solicitors.

Right to object

You can object to McKenzies processing your personal information where: it’s based on our legitimate interests (including profiling); for direct marketing (including profiling); and if we were using it for scientific/historical research and statistics.

Rights related to automatic decision-making including profiling

You have the right to ask McKenzies to:

  • give you information about its processing of your personal information
  • request human intervention or challenge a decision where processing is done solely by automated processes
  • carry out regular checks to make sure that our automated decision making and profiling processes are working as they should.

How to make a complaint

We will always strive to collect, use and safeguard your personal information in line with current data protection laws. If you do not believe we have handled your information as set out in our Privacy Policy, please contact us using the email details above and we will do our utmost to make things right.

If you are still unhappy, you can complain to our Supervisory Authority, the Information Commissioners Office.